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(2017) Factor selection for service quality evaluation: a hospital case study. International Journal of Health Care Quality Assurance. pp. 58-66. ISSN 0952-6862
(2014) Assessing quality of healthcare service by the SERVQUAL model: A case study of a field hospital. Journal of Military Medicine. pp. 273-279. ISSN 17351537 (ISSN)
(2013) Learning strategies in crisis in emergency department staff; A qualitative study. Journal of Military Medicine. pp. 25-38. ISSN 17351537 (ISSN)