Repository of Research and Investigative Information

Repository of Research and Investigative Information

Baqiyatallah University of Medical Sciences

Patients' satisfaction with services provided in a military hospital in 2019: A cross-sectional study

(2020) Patients' satisfaction with services provided in a military hospital in 2019: A cross-sectional study. Journal of Military Medicine. pp. 853-863. ISSN 17351537 (ISSN)

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Background and Aim: An efficient health care system can only fulfill its mission of ensuring the health of the community through the provision of desirable services. Access to patients' points of view as a reliable source can be considered for evaluating health services. The purpose of this study was to determine patients' satisfaction with services provided in a Military Hospital. Methods: In this cross-sectional study, 230 patients who were discharged from a military hospital were selected by convenience sampling method in 2019. The data collection tool was a patient satisfaction questionnaire that its validity and reliability were confirmed. The questionnaire assessed patient satisfaction in two health-care sections with 21 questions and three dimensions of hygiene, nursing and physician services, and non-healthcare with 27 questions and six dimensions of admission services, staff treatment, nutrition, welfare and facilities, religious issues and discharge services. Results: Overall, patients' satisfaction in the medical and non-medical wards was 81.05 and 78.58, respectively. Satisfaction in health care services and nurses (excellent satisfaction) was higher than the satisfaction of physicians (good satisfaction) and in non-healthcare services, the highest level of satisfaction was observed in the admission services (excellent) and welfare services had the lowest satisfaction (Good Satisfaction). Among demographic variables, only patient age had a statistically significant relationship with satisfaction (P =0.03). Other demographic variables such as gender, marital status, type of hospitalization and type of insurance had no significant relationship with satisfaction (P =0.23). Conclusion: Considering the higher patient satisfaction with medical services than non-medical services and higher dissatisfaction rates especially in the welfare services and facilities, the allocation of more welfare facilities to patients, improvement of hospital conditions and equipping of the hospital are the most important issues. © 2020 Baqiyatallah University of Medical Sciences. All rights reserved.

Item Type: Article
Keywords: Hospital Military Nursing Services Patient Satisfaction
Page Range: pp. 853-863
Journal or Publication Title: Journal of Military Medicine
Journal Index: Scopus
Volume: 22
Number: 8
Identification Number:
ISSN: 17351537 (ISSN)
Depositing User: مهندس مهدی شریفی

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